Privacy Policy
Penthia Solutions LLC
Last updated: August 6, 2026
Penthia Solutions LLC respects your privacy. This policy explains how we collect, use, store, and share information when you visit penthiasolutions.com, contact us, request a quote, submit a support request, or otherwise interact with Penthia Solutions.
Summary
This website does not use advertising trackers, analytics services, or cookies. We do not build profiles of visitors and we do not sell personal information. The information we hold is almost entirely information you chose to send us.
Information we collect
Information you provide
We may collect information you voluntarily submit, including:
- Name
- Email address
- Phone number
- School, business, or organization name
- Job title or role
- Mailing, billing, installation, or delivery address
- Product interests, requested sizes, quantities, and configurations
- Budget or purchasing timeline
- Technical, network, installation, and delivery requirements
- Messages and files submitted through our forms
- Support requests, including photographs, videos, serial numbers, and diagnostic information
- Communications sent by email, phone, text message, or other channels
Please do not submit sensitive personal information unless it is necessary for your request.
Information you enter into our AI assistant
Our website includes an AI assistant that answers general questions about our products. When you use it, the following is transmitted to our backend service and then to our AI provider so a response can be generated:
- The messages you type
- The page you are on, including its address and title
- Nearby headings and an excerpt of the visible page text, when you use the highlight-to-ask feature
- Content from other pages of this website, used to help answer your question
Do not enter passwords, financial account numbers, student records, or other sensitive personal information into the assistant.
Information collected automatically
Our hosting provider records standard server request information such as IP address, browser type, and the pages requested. This is ordinary web server activity.
Our AI assistant service temporarily holds the IP address of incoming requests in memory in order to limit the rate of requests and prevent abuse. This information is not written to disk, is not linked to your messages, and is discarded when the service restarts.
Cookies, analytics, and tracking
This website sets no cookies. It uses no analytics service, no advertising tags, and no tracking pixels or beacons.
The site stores a small amount of information in your browser's session storage so that features work while you are visiting:
- The recent messages in your assistant conversation, so the panel does not lose them as you move between pages
- Whether the assistant panel was open
- Whether you have dismissed the assistant introduction
- Whether you have already seen the product finder popup
This information stays in your browser, is not an identifier, is not sent to us as a set, and is erased automatically when you close the tab. If your browser blocks storage, the site still works.
Service providers that receive information
- Google Fonts serves the typefaces used on this site. Your browser requests these files directly from Google, which receives your IP address and browser information as part of that request. Google sets no cookies through this service.
- Formspree processes submissions from our contact and quote forms and delivers them to us. It receives the name, email, phone, organization, and message you submit.
- Anthropic provides the AI model behind our assistant. Your assistant messages and the page context described above are sent to Anthropic for processing. Your browser does not contact Anthropic directly; the request is made by our backend service.
- Our website host serves this site and our backend function.
- Microsoft provides our business email.
Each provider maintains its own privacy practices, which govern how it handles the data it receives.
How we use information
We use information to respond to questions, prepare recommendations and quotations, process and fulfill orders, coordinate manufacturing, shipping, delivery, installation and support, provide customer service and technical assistance, investigate warranty or shipping claims, communicate about orders and services, improve our website and products, prevent fraud and abuse, maintain business and accounting records, comply with legal obligations, and enforce agreements.
We do not sell personal information.
Quotations and orders
Preparing and fulfilling a quotation or order may require us to share relevant information with manufacturers, suppliers, freight and customs providers, installers, technical support providers, payment processors, insurers, professional advisers, and other parties involved in the transaction. We limit what we share to what is reasonably necessary.
Payment information
Payments are made by bank transfer, ACH, check, or through a payment link issued by our bank. Card details, where a card is used, are entered on our bank's payment page, not on this website.
We do not collect or store payment card numbers or security codes through this website. We may receive limited transaction information such as customer name, payment status, amount, date, and confirmation number.
Communications
We may contact you about a quote or product request, an existing or potential order, delivery or installation, technical support, warranty service, or important policy changes. You may ask us to stop sending non-essential promotional messages. Service and transactional messages may still be sent when necessary.
Data retention
We retain information for as long as reasonably necessary to respond to requests, maintain customer and order records, provide support, manage warranties, meet tax and accounting obligations, resolve disputes, and enforce agreements. Retention periods vary by information type and purpose.
Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, email system, or internet transmission can be guaranteed completely secure.
Children's privacy
This website is intended for educators, administrators, technology staff, purchasing personnel, and other adults. It is not directed at children, and we do not knowingly collect personal information from children under 13. Penthia does not operate a student-facing service and does not collect student records through this website.
A parent, guardian, or authorized school representative who believes a child has submitted personal information may contact us at info@penthiasolutions.com to request review or deletion.
Schools and procurement
If your institution requires a data processing agreement, a vendor privacy questionnaire, or documentation for procurement review, contact us and we will work through it with you.
Third-party websites
Our website links to third-party websites, including social media profiles. Penthia does not control their content, security, or privacy practices. Their own policies apply.
Your choices and requests
Depending on applicable law, you may ask us to confirm what personal information we hold, correct inaccurate information, delete certain information, provide a copy, or stop promotional communications.
Some requests may be limited where information must be retained for legal, contractual, accounting, warranty, or security reasons. We may need to verify your identity first.
Changes
We may update this policy when our website, service providers, or legal obligations change. The revised version is posted here with an updated date. If we add analytics, cookies, or any new third-party service, this page will be updated before or when that change takes effect.
Contact
info@penthiasolutions.com
Penthia Solutions LLC
Ohio, United States
